Shipping information
Tracking and Shipping Policy
Effective date: 2026-06-21
Order processing
Orders are typically prepared for shipment within 1 to 3 business days after payment confirmation. During peak periods, such as product launches, seasonal demand spikes, or holiday sales, processing may take slightly longer. We appreciate your patience and will keep you informed if any delay affects fulfillment timing.
Shipping methods
Shipping options are selected based on destination, package size, product type, and service availability. We strive to offer reliable delivery methods that balance speed, security, and value while protecting collectible items during transit.
Tracking and updates
Once your order ships, tracking details are sent to the email address used during checkout. Customers are encouraged to monitor their tracking updates and contact us if shipment status appears stalled or inconsistent with the expected delivery timeline.
Delivery estimates
Estimated delivery times vary by destination, shipping service, and carrier conditions. Delays may occur due to weather, customs processing, carrier volume, or other circumstances outside our control. These estimates are provided as general guidance and are not guarantees of arrival by a specific date.
Lost, delayed, or damaged shipments
If a package appears lost, delayed beyond the expected window, or arrives damaged, please contact us promptly at poketcg620@gmail.com. We will review the order status, work with the carrier when necessary, and assist with the next steps to resolve the issue as quickly as possible.
Packaging standards
We package products with care to minimize movement, protect card condition, and reduce the risk of damage during transit. Collectible items, sealed products, and premium inventory may receive additional protective handling based on their value and packaging requirements.