Refund & Returns Policy

At PokeVaultTCG we stand behind the authenticity and condition of the items we sell. If you are not fully satisfied with your purchase, this page explains eligibility, how to request a return, timelines for processing, and exceptions.

1. Eligibility for Returns

• Most new, unopened items are eligible for return within 30 days of delivery.
• Items must be returned in the same condition as received, including original packaging and any certificates, labels or protective sleeves.
• Opened or used items (including opened booster packs) may be accepted at our discretion and could be subject to a restocking fee based on condition.
• Refunds for graded cards will be handled case-by-case and require clear photos and supporting documentation.

2. How to Request a Return

Start a return by contacting our support team within 30 days of delivery. Please include your order number, the item(s) you wish to return, and clear photos showing the item's condition where applicable. Email: poketcg620@gmail.com.

3. Return Shipping & Costs

Unless the return is due to our error (damaged, defective, or incorrect item), customers are responsible for return shipping costs. We recommend using a tracked and insured shipping method. PokeVaultTCG is not responsible for items lost in transit during returns.

4. Inspection & Refund Processing

When we receive your returned item we will inspect it and notify you of the refund decision within 5 business days. If approved, refunds are issued to the original payment method within 7–10 business days depending on your bank or payment provider.

5. Exchanges and Store Credit

Exchanges for the same item (when available) or store credit are offered where appropriate. If you prefer store credit, please indicate this in your return request and we will process it once the return is approved.

6. Non-Returnable Items & Exceptions

• Items sold "as-is", clearance items, or products explicitly marked non-returnable at purchase.
• Perishable goods, or items damaged by misuse, improper storage, or non-authorized modifications.
• Any item missing essential proof of purchase or the original protective materials.

7. Damaged, Defective or Incorrect Items

If you receive an item that is damaged, defective, or not what you ordered, contact us within 7 days with photos and your order number. We will arrange a replacement or refund and cover return shipping where our error is confirmed.

8. Chargebacks

We request that you contact our support team first to resolve any dispute. Initiating a chargeback before contacting us may delay resolution and could result in denial if we are not given an opportunity to investigate.

9. Contact

For all return and refund inquiries email poketcg620@gmail.com. Include your order number for faster service.